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The Operations Assistant Manager for Customer Support at RealPage is responsible for improving agent productivity, quality, and career growth within and outside the T1 support team. This role focuses on coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and customer satisfaction goals while reducing unnecessary escalations.
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The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:
• Oversees and...
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As a Technical Business Analyst, you will contribute to speeding up requirement gathering, documentation and approval cycles. You will help manage scope of development in products and projects by liaising with development teams, business stakeholders and product owners. You will report to the Technical Product Owner.
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The Implementation Consultant will act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software products. The Implementation Consultant will encourage the use of additional RealPage products and service offerings. Implementation Consultant interacts with sales, migrations, training, product support, development, and QA. The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.
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The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.
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The Pod Lead at RealPage, Inc. is responsible for mentoring and developing Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines technical expertise with coaching skills to enhance team performance, improve product knowledge, and drive customer satisfaction. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
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The Billing Specialist III is responsible for managing complex billing operations, including creating prebills for resident billing, monitoring and generating submeter or RUBS billing and validating billing accuracy. This role serves as a cross-functional expert and primary point of contact for billing corrections, billing validation, and legacy workflows, while leveraging advanced system access and institutional knowledge to ensure billing accuracy, compliance, and operational continuity.
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SUMMARY
The Team Leader II will lead a team responsible for the data analysis, configuration of system settings and product implementation based on the customer’s business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives activations to increase revenue. The team leader creates departmental processes and procedures,...
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SUMMARY
The Business Analyst I plays a key role in the successful implementation of customers on the RealPage Utility Management products. This role collects the required deliverables from clients, validates their content, and conducts the scheduling and handoff to the consulting team. They are also responsible for accurate backlog management and order forecasting.
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The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment.
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SUMMARY
The Team Leader II plays a critical role in driving the success of the RealPage Front Office implementation team, composed of Implementation Consultants, Analysts & Quality Administrators. This position is responsible for ensuring seamless delivery of end-to-end client onboarding, from initial setup to post-implementation support. Team Leader II fosters a high-performance culture through coaching, process optimization, and innovation. This role also ensures operational excellence...
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HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth, collaborating with major brands to meet consumer needs. As a Product Support agent, you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.
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The Implementation Consultant I supports customer implementations for one or more RealPage products by following established processes, coordinating required deliverables, and helping customers move successfully from kickoff through go-live. This role focuses on foundational implementation execution, accurate setup work, backlog hygiene, and responsive customer communication under guidance from more senior teammates.
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The Business Transformation & Operations Intelligence Manager is responsible for leading the organization’s most critical initiatives/programs and providing the analytical, workforce, and process insights required to drive operational excellence.
This role oversees strategic program management, AI transformation, business analytics, workforce management, and process engineering, while managing a high-performing team composed of Project Managers, Reporting...
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The Implementation Consultant III leads complex end-to-end customer implementations and serves as a senior advisor on implementation strategy, operational design, and product best practices. This role manages high-visibility projects, consults with clients on business process alignment, partners across teams to resolve escalations, and applies advanced financial and accounting knowledge to deliver successful adoption, revenue recognition, and long-term customer readiness.
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Team Leader III is accountable for the end-to-end execution of RealPage solution cancellations and reactivations, ensuring accuracy, timeliness, and compliance with SLAs while safeguarding billing and client operations. This role drives operational control and continuous improvement by monitoring performance metrics, analyzing solution and billing impacts, and leading informed decision-making to prevent revenue leakage or client disruption. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning cross-functionally to ensure consistent productivity, quality, and service outcomes.
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The Instructional Designer & Trainer develops high‑impact, online interactive training modules that equip Operations teams with the technical knowledge, process mastery, and system proficiency required to deliver consistent, high‑quality service. This role combines instructional design expertise, digital learning production, and close partnership with SMEs to convert complex operational processes into engaging, user‑friendly, measurable learning experiences.
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The Contract Administrative Representative is part of the Commercial to Cash Operation team within the larger Finance & Accounting Organization. The CAR role is responsible for managing, organizing, and executing contract-related tasks in a dynamic, fast-paced environment. This role requires someone who thrives in a challenging work setting, is motivated by continuous learning, and can handle high levels of responsibility and accountability. The ideal candidate will be skilled in relationship building, problem-solving, adaptability, stress tolerance, and planning/organizing.
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The Manager of Advisory Services leads a Philippines‑based team of approximately 20 advisors, partnering with the US Advisory team to deliver advisory services that support customer and business outcomes. This role is accountable for building a highly engaged, high‑performing team by setting clear goals aligned to Advisory Services priorities and ensuring consistent execution.
As a people leader, the Manager drives...
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IE Engineer on our team, you'll be part of a collaborative group responsible for designing, implementing, and maintaining our organization's network infrastructure, ensuring optimal performance, security, and uptime across all systems; working closely with other IT teams to troubleshoot issues, manage upgrades, and proactively identify potential network vulnerabilities, while staying current with emerging network technologies.
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The Level 2 Network Operations Engineer is responsible for monitoring, troubleshooting, and maintaining the stability and performance of a service provider network. This role serves as an escalation point from Level 1 support
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The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across critical platforms, with a primary focus on Windows‑based environments. This role partners closely with Engineering, CloudOps, InfoSec, and QA to reduce incidents, improve system reliability, and drive operational rigor through automation, monitoring, and incident management.
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The Implementation Consultant II is responsible for all pre-implementation activities related to new client contracts and set-ups for Realpage
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The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
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We’re looking for an AI Enablement Analyst to help teams across the company use AI to work smarter, faster, and more efficiently.
In this role, you’ll work directly with business teams to identify opportunities to use AI, build practical solutions (like prompts, workflows, and automations), and turn successful ideas into reusable guides and playbooks that others can adopt.
This is a hands-on role at the intersection of business, technology, and innovation—ideal for someone who is curious about AI, enjoys solving problems, and...
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The Implementation Specialist supports functions in Leasing & Rents and Document Management to manage the forms and documents that property staff processes on a daily basis as part of the overall OneSite workflow, such as move-ins, renewals and or recertification and other routine processes that require consistent documentation. Documents are stored in one convenient location for the property’s staff.
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The Data Analyst III manages orders and resolves issues related to salesforce orders. In this role you develop and establish standards and procedures through analysis of order related processes. The Data Analyst supports the daily functions of order management and billing within the department and the Operations Team Lead in various projects as needed.
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The Team Lead I demonstrates expert knowledge of Screening products and a strong functional understanding of interdependencies across Screening Operations and the broader organization. This role provides full lead coverage for all core operational responsibilities, ensuring adherence to compliance standards, driving daily execution, and supporting both operational and people leadership needs. Through effective leadership, problem-solving, and decision-making, the Team Lead I manages escalations, coaches team members, partners with stakeholders, and drives continuous improvement within Screening Operations.
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Implementation Specialist I
- Responsible for transitioning properties from Project Management to Operations (Support) by coordinating training and customer onboarding for Smart Building solutions, including Smart Access/Device and Smart WiFi.
- Work with property staff during management and ownership changes to onboard new customers to their deployed Smart Building software and systems.
- Support renewals by performing customer health checks and ensuring customer satisfaction prior to contract renewals.
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We’re looking for a unicorn who is interested in risk, compliance, and finance while also looking to be part of a fast-paced, growing tech company! You would be joining a team in Manila that is helping us remain compliant to continue to grow. In this role, you will assist Buildium’s Underwriting Team by completing applicable compliance-related tasks and reviews of current customer accounts.
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OVERVIEW
The Engagement Manager II (EMII) is a project manager who is responsible for leading complex, multi-product SaaS deployments across Enterprise, Corporate, and SMB accounts. Building upon the foundational responsibilities of the Engagement Manager I (EMI), the EMII plays a critical role in driving cross-functional alignment, strategic planning, and executive-level engagement to ensure...
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The Customer Experience Advocate (CXA I) receives transactions (voice and/or non-voice) from RealPage clients including Property Management Companies (PMC), residents and consumers needing assistance regarding RealPage products. The CXA I, will quickly respond by identifying the needs, accurately record all issues and provide a resolution. The CXA I is responsible for providing outstanding customer experience to clients and prospects, responding to inquiries, and resolving customer complaints in a professional and timely manner. This role works closely with other departments to ensure overall customer experience and loyalty
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The Senior Business Analyst / Data Analyst plays a critical role in enabling operational excellence by translating business needs into data-driven insights and scalable solutions. This role partners closely with operations, support, and cross-functional stakeholders to analyze complex data sets, automate reporting and processes, and deliver actionable insights that improve efficiency, service quality, and decision-making.
The ideal candidate brings strong analytical expertise, advanced technical skills in SQL, Power BI, and Python, and the ability to clearly communicate complex findings to both technical and non-technical audiences. This position operates in a fast-paced, collaborative environment and supports global teams under a...
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You will support RealPage's AI compliance activities, helping the company demonstrate responsible AI governance to customers, auditors, and regulators. Your work spans responding to customer inquiries about AI governance, maintaining evidence repositories, tracking regulatory developments, and preparing audit packages. You will partner with Legal, Compliance, and the governance team to ensure RealPage can articulate its AI oversight practices to external stakeholders.
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You will execute the day to day operations of RealPage's AI governance program. Your work spans maintaining the central AI registry, processing intake requests, conducting risk assessments, and preparing reports for leadership. You will partner with product teams, engineering, and business units to ensure AI systems are properly documented, classified, and...
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OVERVIEW
The Engagement Coordinator is a project manager responsible for overseeing the successful deployment of the RealPage platform on Add-on accounts for small‑scale customers, typically consisting of fewer than 5,000 units and 3–5 RealPage products. This role partners directly with customers to understand their desired implementation timelines and develops a deployment schedule that meets...
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The Knowledge Strategy & Enablement Manager is responsible for managing and disseminating product-related knowledge for the benefit of Customer Support agents, customers, and AI agents. This role combines business acumen, technology software, and coaching skills to enhance team performance. The ideal candidate will have a good background in the RealPage product portfolio, is detail-oriented, has excellent communication skills, and proven ability to lead and grow others. This is a strategic role working collaboratively with various teams to ensure the efficient flow of knowledge.
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SUMMARY
The Implementation Analyst is responsible for analyzing, validating, and converting client data into RealPage systems to ensure accurate and timely product deployment. This role requires strong analytical capability, technical proficiency, and attention to detail to translate business requirements into system configurations while maintaining data integrity and implementation quality standards.
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SUMMARY
The Implementation Analyst is responsible for analyzing, validating, and converting client data into RealPage systems to ensure accurate and timely product deployment. This role requires strong analytical capability, technical proficiency, and attention to detail to translate business requirements into system configurations while maintaining data integrity and implementation quality standards.
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Hybrid Infrastructure FinOps Engineer II will be responsible for tracking and optimizing AI cloud infrastructure costs while ensuring maximum performance and efficiency. FinOps engineer will work closely with our finance, operations, and CloudOps
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The Stratis Billing Analyst II supports financial accuracy by processing material and subcontractor costs, reconciling vendor invoices in Coupa, and maintaining clean data across procurement and accounting systems. The role assists with hardware forecasting, updates vendor accounts, and helps resolve basic discrepancies between work performed and inventory used. The analyst provides system support for tools like Odoo and Taskray, trains new employees on core workflows, and serves as a communication link between teams to ensure requisitions and invoices move through the approval process smoothly.
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The Team Leader III plays a strategic role in leading multiple implementation teams or complex programs within the RealPage Front Office Implementation function. This position drives cross-functional collaboration, continuous improvement, and strategic execution of client onboarding initiatives. The role includes leading two teams or high-impact programs across product lines,
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A Trainer II is responsible for creating and facilitating onboarding programs in order to achieve training objectives. Trainers directly support the departmental quality goals and initiatives of the Product Support organization. Trainers will always present a professional image, be a point of contact for new Product Support team members and will consistently reflect and instill the RealPage Promise for all Product Support employees. This member of the Global Operations team will act as an important source for on-going professional development during an employee’s tenure within Product Support. Trainer II’s are expected to work closely with Leadership, Global Operations and others to determine the training needs of the agents. They create materials for...
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The Implementation Services Representative I is responsible for converting client data into RealPage products and systems. Using established procedures, the ISR I is required to analyze client data and take the appropriate actions necessary to implement all requested products. This can include working with files in a variety of formats, including Excel, PDF, and hardcopies of files. Phone and email communication with clients will also be required throughout the implementation process. ISR candidates are expected to master the skills required to implement at least one primary Leasing & Rents product center, which are Conventional, HUD (Section 8), and Tax Credit (LIHTC) based properties. The implementation of ancillary products, such as Facilities, Purchasing,...
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This role is a Senior Recruiter with the strategic mindset of a headhunter and the agility of a tech-savvy talent partner. This role is ideal for someone who thrives in a fast-paced, AI-first environment and is passionate about identifying, engaging, and securing top-tier talent—especially passive candidates. You will be a critical support in shaping our hiring strategy, executing them and mentoring junior recruiters, and co-creating seamless, tech-enabled recruitment processes that blend automation with deep human insight.
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The Implementation Specialist I for RealPage Accounting is responsible for reviewing historical data from the customer’s legacy accounting system, populating it into import file templates and uploading files into RealPage Accounting. Data includes general ledger accounts, vendors, accounts payable, beginning balances and 1099 information. An understanding of financial reporting and budgeting will be necessary to successfully complete the required tasks. This role is also responsible for completing site setup, add-on e-mail send out and Retrofit task which is the process of applying the Business Model settings down to the newly acquired site.
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As a Transaction Risk Analyst II, you will work closely with a team of analysts and the Transaction Risk Manager for RealPage Payments Services Inc (RPPSI), a Third-Party Payments Processor (TPPP) and Buildium Payments (Payfac). This position assists in the day-to-day support of Transaction Monitoring (TM) control processes and works to identify and assess various transaction related risks throughout the assigned business lines.
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We’re looking for a unicorn who is interested in fraud risk management and financial crime prevention while also looking to be part of a fast-paced, growing tech company! We’re passionate about helping hard-working entrepreneurs grow their property management businesses safely and securely. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day.
With a focus on fraud detection, KYC/KYB verification, and identity integrity, the Risk Analyst will review new customers and existing customers of our software. As a front-line analyst, you will ensure that all information is complete, accurate, and compliant with regulatory requirements while identifying potential fraud,...
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The Digital Account Manager will focus on driving engagement, retention, and adoption of RealPage solutions for our long-tail customers. This position will engage with current customers through various outreach strategies. This position will also connect with customers to help them drive usage of our solutions and achieve more value.