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The Technical Coach II at RealPage, Inc. serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
The Technical Coach II acts as a senior subject matter expert for complex RealPage products and...
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The AI Developer II is a hands-on technical role supporting internal corporate IT initiatives through the design, build, testing, and support of AI-enabled solutions. This position focuses on practical AI solution development using Microsoft Copilot Studio, OpenAI GPT, Claude, Microsoft AI Builder, and related generative AI tools to improve productivity, automate business processes, enhance self-service, and reduce manual operational effort.
This role works under the guidance of the Senior Manager of Workplace Engineering while partnering with other team members on projects and initiatives. The AI Developer II is expected to contribute independently to defined AI use cases, support proof-of-concepts, build and test AI workflows, and help...
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As a Technical Web Strategist at RealPage, you sit at the intersection of analytics, CRO and front-end engineering. You bring data-backed experiment ideas to life and track how they impact key conversion paths and user engagement. You will also use your technical expertise to assist with the maintenance and development of our key web properties. The Technical Web Strategist role reports directly to the Director of Web Strategy and CRO and works closely with our Web Engineering team.
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Execution-focused role responsible for producing high-quality, high-volume video content (with a heavy focus on AI workflows) while maintaining operational discipline across production workflows. Partners closely with the Video Strategy & Operations Lead to increase throughput, reduce revision cycles, and ensure consistent delivery.
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he Mitigation Research Specialist is responsible for investigating and resolving utility billing issues to mitigate account disconnection. This role also involves conducting root cause analysis, engaging with utility vendors to request late fee waivers and negotiating payment extensions. The ideal candidate is detail-oriented, analytical, and skilled in vendor negotiation and cross-functional (internal) communication.
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The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients’ vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.
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The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across critical platforms, with a primary focus on Windows‑based environments. This role partners closely with Engineering, CloudOps, InfoSec, and QA to reduce incidents, improve system reliability, and drive operational rigor through automation, monitoring, and incident management.
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The Data Analyst I is responsible for the cancellation and reactivations of solutions of RealPage products. The overall process for cancelling a solution starts from receiving cancellation requests through the final deactivation/reactivation of the solution; it will require data analysis, mapping the solutions to understand all impacts, reporting and monitoring at various stages within the process and testing the solution after cancellation to ensure no negative impact to the client.
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The Data Analyst I is responsible for the cancellation and reactivations of solutions of RealPage products. The overall process for cancelling a solution starts from receiving cancellation requests through the final deactivation/reactivation of the solution; it will require data analysis, mapping the solutions to understand all impacts, reporting and monitoring at various stages within the process and testing the solution after cancellation to ensure no negative impact to the client.
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The Customer Support Ambassador III at RealPage is responsible for providing third-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage’s property software and platforms.
In addition to core support responsibilities, this role contributes to AI-enabled and automation-driven support operations by leveraging tools, scripts, and emerging...
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RealPage is at the forefront of the Generative AI revolution, dedicated to shaping the future of artificial intelligence within the Property Tech domain. Our Agentic AI team is focused on driving innovation by building next generation AI applications and enhancing existing systems with Generative AI capabilities.
We are seeking a Lead AI Engineer who is a senior technical leader responsible for driving the strategy, architecture, and delivery of Agentic and Generative AI solutions across our PropTech portfolio. You will define and implement the technical roadmap for AI systems, mentor the AI engineering team, and collaborate with executives and product leaders to identify high-impact AI...
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The AI Transformation and Adoption Lead is responsible for driving enterprise-wide adoption of AI solutions within the Invoice Processing domain of RealPage Utilities Management. This role bridges strategic AI direction and operational execution by translating leadership priorities into scalable workflows while identifying and amplifying grassroots innovation. The role ensures that AI-enabled processes are effectively deployed, governed, and adopted with measurable impact on efficiency, accuracy, and user experience.
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The AI Automation Solutions & Enablement Lead is responsible for designing, developing, and deploying AI-powered solutions that optimize invoice processing workflows within RealPage Utilities Management. This role focuses on building scalable, production-grade systems leveraging Generative AI, automation, and modern software engineering practices to improve efficiency, accuracy, and user experience.
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This role reports into Technology GRC leadership and supports delivery across Advisory Services, the enterprise Risk Register, and Policy Governance. The Senior GRC Analyst executes risk and compliance activities with a high degree of independence and contributes to maturing the team's processes and documentation.
The role partners with AI agents in a human-in-the-loop model, using AI-assisted workflows to accelerate evidence gathering, risk documentation, and control narratives while validating outputs for accuracy.
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This role (Analyst Level III/IV) reports into Technology GRC leadership and focuses on Policy Exception Management and Metrics & Monitoring. The GRC Analyst executes defined processes, gathers and validates evidence, and produces recurring metrics and reporting under the guidance of senior team members.
The role works alongside AI agents in a human-in-the-loop model, using AI-assisted workflows to streamline exception intake, evidence collection, and metrics production while reviewing results for accuracy.
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The Operations Assistant Manager for Customer Support at RealPage is responsible for improving agent productivity, quality, and career growth within and outside the T1 support team. This role focuses on coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and customer satisfaction goals while reducing unnecessary escalations.
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Team Leader II is accountable for the end-to-end execution of Document Management operations for RealPage solutions, ensuring accuracy, timeliness, and quality of data transfers, configurations, and implementations while meeting SLAs and customer requirements. This role drives operational control and continuous improvement by managing backlog health, conducting quality assurance, monitoring performance metrics, and collaborating with Product and cross-functional teams to resolve defects and enhance workflows, while directly contributing at least 50% of configuration and implementation tasks. Additionally, the leader manages team performance and administration, providing coaching,...
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The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:
• Oversees and...
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The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:
• Oversees and...
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The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:
• Oversees and...
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As a Technical Business Analyst, you will contribute to speeding up requirement gathering, documentation and approval cycles. You will help manage scope of development in products and projects by liaising with development teams, business stakeholders and product owners. You will report to the Technical Product Owner.
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The Implementation Consultant will act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software products. The Implementation Consultant will encourage the use of additional RealPage products and service offerings. Implementation Consultant interacts with sales, migrations, training, product support, development, and QA. The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.
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Implementation Specialist I
- Responsible for transitioning properties from Project Management to Operations (Support) by coordinating training and customer onboarding for Smart Building solutions, including Smart Access/Device and Smart WiFi.
- Work with property staff during management and ownership changes to onboard new customers to their deployed Smart Building software and systems.
- Support renewals by performing customer health checks and ensuring customer satisfaction prior to contract renewals.
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The Pod Lead at RealPage, Inc. is responsible for mentoring and developing Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines technical expertise with coaching skills to enhance team performance, improve product knowledge, and drive customer satisfaction. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
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The Billing Specialist III is responsible for managing complex billing operations, including creating prebills for resident billing, monitoring and generating submeter or RUBS billing and validating billing accuracy. This role serves as a cross-functional expert and primary point of contact for billing corrections, billing validation, and legacy workflows, while leveraging advanced system access and institutional knowledge to ensure billing accuracy, compliance, and operational continuity.
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SUMMARY
The Team Leader II will lead a team responsible for the data analysis, configuration of system settings and product implementation based on the customer’s business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives activations to increase revenue. The team leader creates departmental processes and procedures,...
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SUMMARY
The Business Analyst I plays a key role in the successful implementation of customers on the RealPage Utility Management products. This role collects the required deliverables from clients, validates their content, and conducts the scheduling and handoff to the consulting team. They are also responsible for accurate backlog management and order forecasting.
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This role is responsible for deploying products into production environments, ensuring accuracy and compliance, while maintaining strong collaboration with cross-functional teams. Manages implementation timelines, risk mitigation, and client satisfaction through effective communication and task prioritization. Utilizes Salesforce CRM for documentation, time tracking, and workflow updates, with proficiency in SQL, Power BI, Python, and Microsoft Office tools.
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The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment.
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SUMMARY
The Team Leader II plays a critical role in driving the success of the RealPage Front Office implementation team, composed of Implementation Consultants, Analysts & Quality Administrators. This position is responsible for ensuring seamless delivery of end-to-end client onboarding, from initial setup to post-implementation support. Team Leader II fosters a high-performance culture through coaching, process optimization, and innovation. This role also ensures operational excellence...
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The Implementation Consultant I supports customer implementations for one or more RealPage products by following established processes, coordinating required deliverables, and helping customers move successfully from kickoff through go-live. This role focuses on foundational implementation execution, accurate setup work, backlog hygiene, and responsive customer communication under guidance from more senior teammates.
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The Business Transformation & Operations Intelligence Manager is responsible for leading the organization’s most critical initiatives/programs and providing the analytical, workforce, and process insights required to drive operational excellence.
This role oversees strategic program management, AI transformation, business analytics, workforce management, and process engineering, while managing a high-performing team composed of Project Managers, Reporting...
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The Implementation Consultant III leads complex end-to-end customer implementations and serves as a senior advisor on implementation strategy, operational design, and product best practices. This role manages high-visibility projects, consults with clients on business process alignment, partners across teams to resolve escalations, and applies advanced financial and accounting knowledge to deliver successful adoption, revenue recognition, and long-term customer readiness.
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Team Leader III is accountable for the end-to-end execution of RealPage solution cancellations and reactivations, ensuring accuracy, timeliness, and compliance with SLAs while safeguarding billing and client operations. This role drives operational control and continuous improvement by monitoring performance metrics, analyzing solution and billing impacts, and leading informed decision-making to prevent revenue leakage or client disruption. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning cross-functionally to ensure consistent productivity, quality, and service outcomes.
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The Instructional Designer & Trainer develops high‑impact, online interactive training modules that equip Operations teams with the technical knowledge, process mastery, and system proficiency required to deliver consistent, high‑quality service. This role combines instructional design expertise, digital learning production, and close partnership with SMEs to convert complex operational processes into engaging, user‑friendly, measurable learning experiences.
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RealPage is seeking a seasoned technology leader with 12+ years of experience in software delivery to join our Business Intelligence leadership team. This role will lead a multi-disciplinary engineering organization spanning .NET, Java, and BI/reporting platforms, driving execution, technical excellence, and team development.
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The Director of Technology manages a team of engineers responsible for building and maintaining enterprise applications and services. This role emphasizes leadership in .NET application development, AI/ML integration, and modern engineering practices. The Director ensures strong hiring and onboarding processes, coaches engineers through code reviews, and drives improvements in application health, monitoring, and communication. While not expected to regularly write code, the Director provides technical oversight, fosters innovation, and ensures engineering excellence across the organization.
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The Contract Administrative Representative is part of the Commercial to Cash Operation team within the larger Finance & Accounting Organization. The CAR role is responsible for managing, organizing, and executing contract-related tasks in a dynamic, fast-paced environment. This role requires someone who thrives in a challenging work setting, is motivated by continuous learning, and can handle high levels of responsibility and accountability. The ideal candidate will be skilled in relationship building, problem-solving, adaptability, stress tolerance, and planning/organizing.
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The Contract Administrative Representative is part of the Commercial to Cash Operation team within the larger Finance & Accounting Organization. The CAR role is responsible for managing, organizing, and executing contract-related tasks in a dynamic, fast-paced environment. This role requires someone who thrives in a challenging work setting, is motivated by continuous learning, and can handle high levels of responsibility and accountability. The ideal candidate will be skilled in relationship building, problem-solving, adaptability, stress tolerance, and planning/organizing.
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We are looking for an end-to-end Data Scientist to design, build, and maintain ML-powered systems that solve core data quality and classification problems across the business. You will own the full lifecycle — from exploratory analysis and feature engineering through model training, deployment, and ongoing performance monitoring. The work spans entity resolution (identifying duplicate records across large datasets) and...
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The Manager of Advisory Services leads a Philippines‑based team of approximately 20 advisors, partnering with the US Advisory team to deliver advisory services that support customer and business outcomes. This role is accountable for building a highly engaged, high‑performing team by setting clear goals aligned to Advisory Services priorities and ensuring consistent execution.
As a people leader, the Manager drives...
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IE Engineer on our team, you'll be part of a collaborative group responsible for designing, implementing, and maintaining our organization's network infrastructure, ensuring optimal performance, security, and uptime across all systems; working closely with other IT teams to troubleshoot issues, manage upgrades, and proactively identify potential network vulnerabilities, while staying current with emerging network technologies.
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RealPage is at the forefront of the Generative AI revolution, dedicated to shaping the future of artificial intelligence within the Property Tech domain. Our Agentic AI team is focused on driving innovation by building next generation AI applications and enhancing existing systems with Generative AI capabilities.
We are seeking a Lead AI Engineer who is a senior technical leader responsible for driving the strategy, architecture, and delivery of Agentic and Generative AI solutions across our PropTech portfolio. You will define and implement the technical roadmap for AI systems, mentor the AI engineering team, and collaborate with executives and product leaders to identify high-impact AI opportunities.
You will...
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RealPage is at the forefront of the Generative AI revolution, dedicated to shaping the future of artificial intelligence within the Property Tech domain. Our Agentic AI team is focused on driving innovation by building next generation AI applications and enhancing existing systems with Generative AI capabilities.
We are seeking a Lead AI Engineer who is a senior technical leader responsible for driving the strategy, architecture, and delivery of Agentic and Generative AI solutions across our PropTech portfolio. You will define and implement the technical roadmap for AI systems, mentor the AI engineering team, and collaborate with executives and product leaders to identify high-impact AI opportunities.
You will...
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The Level 2 Network Operations Engineer is responsible for monitoring, troubleshooting, and maintaining the stability and performance of a service provider network. This role serves as an escalation point from Level 1 support
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The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
The Network Engineer team, work with a variety of manufacturers including F5, Cisco, Versa, Akamai experience preferred (Other CDN), GCP, AWS, and Palo Alto. Must have a good experience with IP, Cloud...
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The SRE Ops Engineer reports to the Sr. Director of Reliability Engineering and is responsible for ensuring product stability, operational excellence, and a strong customer experience across critical platforms, with a primary focus on Windows‑based environments. This role partners closely with Engineering, CloudOps, InfoSec, and QA to reduce incidents, improve system reliability, and drive operational rigor through automation, monitoring, and incident management.
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As a Director of Product Management for Payments at RealPage, you are a senior strategic leader responsible for shaping and executing the vision, strategy, and customer value delivery of Payments product within the portfolio. You will lead and mentor a high-performing team of Product Managers, ensuring alignment with organizational goals while driving innovation, market impact, and customer success. Reporting directly to the Vice President of Payments Product, you will play a pivotal role in defining product direction, guiding lifecycle strategies, and representing RealPage as a thought leader in the industry.
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The Implementation Consultant II is responsible for all pre-implementation activities related to new client contracts and set-ups for Realpage