The Manager, Operations and Reporting will work closely with RealPage business leaders to develop, implement and sustain measurement, forecasting, analytical and reporting systems providing invaluable insights to drive industry leading performance for RealPage Delivery team. This individual will apply their extensive knowledge of measurement systems, forecasting tools and data analysis to help solve real-world problems and identify areas of opportunities for improvement across multiple projects, teams and business units across RealPage.

PRIMARY RESPONSIBILITIES

Manage Delivery with Strategic Insights & Recommendations: 

• Own & manage the delivery of the team with detailed understanding and clarity on the Insights provided
• Collaborate with cross-functional teams & stakeholders to understand their needs and deliver tailored insights.
• Implement and manage scalable data model & architecture to extract valuable information from large datasets across various data sources, types & platforms (including on-premises or cloud) 

Manage Team with Leadership and Review: 

• Lead and manage a team of developers/analysts, providing guidance & mentorship with regular & timely performance reviews.
• Foster a collaborative environment that encourages innovation and continuous improvement.
• Conduct regular team meetings to review progress, address challenges, and align on goals.
• Ensure team members are equipped with the necessary tools and training to perform their roles effectively. 

Project Management: 

• Oversee multiple reporting projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Coordinate with internal teams to ensure smooth execution of projects. 

Individual Contribution and Quality Assurance: 

• Develop, Own and Maintain certain Insights/Dashboards that require leadership maturity
• Ensure compliance with relevant data protection regulations and company policies.
• Implement quality control measures to maintain high standards of data accuracy and reliability.
• Regularly review and update reporting processes to improve efficiency and effectiveness. 

Communication and Collaboration: 

• Communicate complex data insights in a clear and concise manner to non-technical stakeholders.
• Foster a culture of data-driven decision-making within the organization.
• Collaborate with IT and data teams to enhance data collection and reporting capabilities. 

Continuous Improvement: 

• Stay updated with the latest trends and technologies in data analytics and Business Intelligence.
• Identify and implement best practices to improve reporting and analytical processes.
• Provide training and support to team members on data analysis tools and techniques. 

Required Knowledge/Skills/experience

Education and Experience:

• Degree in Mathematics, Technical, Analytics, or related fields.
• Five (5) years of hands-on experience in Data Analytics with skills detailed below
• Three (3) years in a managerial role in Business Intelligence or Analytics with a minimum team size of 5 Developer/Analysts.

Technical Skills & Experience:

• Strong SQL skills (5 Years) with the ability to perform effective & advanced querying involving multiple tables and subqueries with large volume
• Experience (5 Years) with modern data visualization and Business Intelligence tools, such as Power BI and SSRS, using variety & large data sources including on-premises or cloud.
• Hands-on knowledge (2 years) on modern Data Analytics, Mining and Machine Learning tools & algorithms, using Programming Languages like Python/R
• Proficiency in Microsoft Office tools, specifically Word, Excel, PowerPoint, and Outlook.

Analytical Skills:

• Excellent problem-solving, quantitative, and analytical abilities.
• Understanding of and experience with analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• Experience in creating data-models and dashboards using relevant data to help make decisions.

Soft Skills:

• Ability to plan and manage multiple processes and projects simultaneously.
• Excellent written and verbal communication skills, especially in a global environment
• Demonstrated ability to work independently; self-motivated and goal-oriented.
• Strong organizational skills; able to handle multiple tasks simultaneously; detail-oriented.
• Flexible schedule; overtime may be required to meet business deadlines.

PREFERABLE KNOWLEDGE/SKILLS/EXPERIENCE

• Working experience with modern Cloud platform technologies (e.g., Microsoft Office 365), especially in process automation and simplification.
• Hands-on understanding of modern generative AI/technologies, especially in data & analytics
• Experience working with US customer/stakeholders as leader & contributor