COMPANY DESCRIPTION

Buildium is an innovative property management software company. We’re an all-in-one, cloud-based solution that brings clarity and simplicity to our customers’ busy lives. Financials, communication, leasing—we handle it all.

We’re passionate about helping hard-working entrepreneurs grow their property management businesses. We’re a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Our determination to make our customers’ lives better and break records is contagious—you find yourself becoming intensely passionate about the work that we do, even if the property management industry was never on your radar before you got here.

Our team of designers, content strategists, and researchers are all committed to fostering each other's growth, partnering with the R&D organization to deliver top-notch experiences, and taking part in Buildium's great culture. We celebrate honesty, creativity, initiative, and collaboration.

POSITION SUMMARY

As a Senior Product Designer, your mission is to craft and deliver top-notch user experiences for the Property Manager Companies that Buildium serves.

TEAM CONTEXT

You'll be on the team of designers, researchers, and content strategists that compose the UX Department. Together with Product Management and Engineering, these departments compose Buildium’s Product Delivery organization.

You'll report to one of our UX Managers.

You’ll work embedded in a scrum team, side-by-side with a Product Manager and Engineers, to ship new features and value to our customers.

You’ll also work on uncovering the strategic value of certain areas of our industry, researching along with our researchers and other UX peers.

RESPONSIBILITIES

• Deliver high-quality experiences that are gratifying, effective, modular, and embody our brand.
• Contribute to the team's design vision and partner with other team members to grow their product design skills.
• Champion design-thinking on your scrum teams and in cross-department interactions.
• Communicate conceptual ideas by producing design deliverables such as sketches, scenarios, wireframes, customer personas, prototypes, mockups, storyboards, customer journey maps, and user stories as part of the software development lifecycle.
• Lead collaborative design sessions with Product Management and Engineering to reach a shared understanding of deliverables.
• Engage in usability testing and incorporate user preferences and research findings into designs.
• Make understanding end-user requirements a constant priority.
• Collaborate with cross-functional teams to contribute to our design system.
• Develop and utilize a deep understanding of customer needs by reviewing and participating in user research.
• Participate in strategic roadmap planning for your scrum teams and advocate for user-centric discussions. 
• Collaborate with your product management counterpart leaders to establish project KPIs and be responsible for establishing and communicating UX metrics to help articulate the customer value we bring.
• Report progress regularly to your UX Manager.

SPECIFIC METRICS OF SUCESS

Contribute to Buildium’s product delivery strategy by leading product research on a strategic area, delivering research outcomes ahead of the planned design and implementation dates for the team’s roadmap projects.

In parallel to the scrum work, use a portion of your time to contribute to expand and grow our UX Initiatives, focused on UX process and operational improvements, our Design System, or global product innovation.

QUALIFICATIONS

• Fluency in English with strong written and oral communication skills.
• 5+ years of UX design and/or product design experience.
• Fluent in Figma and other commonly-used design tools.
• Fluent in user-centered design principles and testing methodologies.
• Can clearly and effectively present and communicate design processes, ideas, and solutions to teams and customers.
• Familiar with Agile Scrum methodology; ability to plan and manage design work for 2-3 projects at a time.
• Experience creating or working with Design Systems as a producer and/or consumer.

Nice to have: Experience in the small and medium sized business (SMB) market and/or B2B products.

ROLE-BASE COMPETENCIES

We are looking for a candidate who demonstrates:

• Ability to solve complex problems and advocate for consumer-grade user experiences;
• Ability to learn quickly and proficiency at understanding and absorbing new information;
• Efficiency, producing significant outputs with minimal wasted effort;
• Organization, planning according to the roadmap and the tasks at hand in an efficient and productive way, focusing on key priorities;
• Calm under pressure, maintaining stability when the agenda for two different teams or projects demand extra efficiency from you;
• Proactively and consistently solicit feedback on your work and be open to constructive criticisms.

CULTURAL COMPETENCIES

We are looking for someone who is aligned with Buildium’s culture and therefore:

• Is focused on customers and users first;
• Is endlessly curious, and eager to learn all about our users’ reality;
• Is nimble and flexible, adjusting quickly to changing priorities and conditions;
• Is helpful and collaborative, getting feedback early, often, and from varying points of view;
• Takes initiative, acting in best interest of the teams, the company and the users without being told what to do and by bringing new ideas to the table;
• Communicates openly and honestly;
• Is passionate and pushes the limits, by demonstrating a can-do attitude, piloting new ideas, staying up-to-date on industry trends, and innovating;
• Has fun, bringing their whole self to work!

BENEFITS

• Great work environment. Working at Buildium is unlike any other gig you've ever had. With offices in the US, Portugal and India, you will be interacting daily with colleagues distributed all around the world. We’re casual, open, innovative and collaborative. As a company that empowers their employees to do the right thing, you will find that Buildium’s drive to be the best is contagious.
• Remote friendly environment with flexible working hours.
• Competitive salary.
• Health insurance.
• Team social events.
• Professional development opportunities.

Note: Buildium does not have an official office in Portugal and any job offers will be made by Upperhand Software, Unipessoal Lda. Upperhand Software, Unipessoal Lda is not a RealPage company.