Internal Stakeholder Delight

• Be a trusted partner to internal stakeholders, deliver timely, accurate, customer-centric purchasing support.
• Provide clear analysis, recommendations, dashboards and progress updates tailored to stakeholders.
• Proactively collaborate with Procurement, Finance, AP, Legal, IT and business teams to remove blockers.
• Improve customer satisfaction, purchasing adoption and business outcomes.
• Support informed supplier-selection decisions through clear RFQ/RFP evaluations and award recommendations.

Supplier Enrichment

• Coordinate supplier onboarding, due diligence, qualification and performance reviews.
• Strengthen supplier relationships through proactive communication on requirements, priorities, changes and timelines.
• Monitor supplier service levels, contract performance and corrective actions.
• Improve supplier data quality, documentation, compliance and audit readiness.
• Evaluate suppliers using total cost of ownership, quality, service, risk and lifecycle impact—not price alone.

Operational Efficiency

• Manage requisitions, purchase orders, receipts, approvals, invoices, contracts and supplier records in Coupa.
• Identify savings, process improvements, demand efficiencies and commercial value opportunities through spend and performance analysis.
• Resolve receipt, pricing, tax and invoicing discrepancies.
• Improve compliance, controls, cycle time, purchasing accuracy and record integrity.
• Track procurement benefits from issue identification through implementation and results measurement.
• Maintain policy adherence, confidentiality, ethics and audit readiness.

AI / Technology Advancement

• Apply AI-enabled tools and analytical techniques to improve spend visibility and identify patterns.
• Use data-driven insights to recommend practical procurement actions.
• Develop metrics-driven dashboards covering spend, savings, cycle time, compliance, supplier performance and customer satisfaction.
• Contribute to automation initiatives, procurement technology improvements and process simplification.
• Leverage Coupa effectively to improve transaction accuracy, data quality and end-to-end procurement execution.

Additional Requirements

• Customer-centric mindset with a track record of responsive, solution-oriented service.
• Strong analytical and research skills with the ability to translate data into business recommendations.
• Experience using AI tools or automation to improve analysis, productivity, decision support or process quality.
• Hands-on experience with Coupa or a comparable e-procurement / ERP platform; Coupa experience strongly preferred.
• Ability to manage multiple priorities, meet deadlines and maintain high attention to detail in a fast-paced environment.
• Ability to work independently while collaborating effectively with cross-functional and distributed teams.
• Commitment to metrics-driven performance, continuous improvement, value creation and TCO optimization.

Skills and Abilities

• Excellent written, verbal and stakeholder communication skills in English.
• Strong customer service, influencing and relationship-management skills.
• Ability to communicate complex analysis clearly and make practical, evidence-based recommendations.
• Proficiency with Microsoft Excel and other Microsoft Office tools; experience creating reports or dashboards is preferred.
• Experience with Coupa e-Procurement, including requisitions, purchase orders, supplier data or contract workflows.
• Must be a graduate, with university degree in Supply Chain, Procurement, Finance, Business or a related discipline preferred.
• 9+ years of experience in procurement, purchasing, sourcing or supplier operations using business systems.
• Prior experience with supplier qualification, competitive bidding, contract administration or spend analysis preferred.
• Comfort using AI-enabled productivity and analytics tools with appropriate judgment, validation and data confidentiality.
• Strong organization, prioritization, problem-solving and follow-through.
• Ability to build collaborative relationships with business customers, suppliers and internal partners.
• Sound judgment, discretion, ethics and commitment to procurement controls.