The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment.

Employee Support & Inquiry Resolution

•Serve as the first point of contact for employee HR-related inquiries via phone, email, or ticketing systems.

•Provide accurate and timely information on HR policies, procedures, benefits, and payroll.

•Escalate complex issues to appropriate HR specialists or departments when necessary.

HRIS and Data Management

•Maintain and update employee records in the Human Resources Information System (HRIS).

•Ensure data integrity by performing regular audits and correcting discrepancies.

•Generate standard and ad hoc reports for HR metrics and compliance tracking.

Onboarding & Offboarding

•Coordinate pre-employment processes including background checks, document collection, and system setup.

•Facilitate new hire orientation and ensure a smooth onboarding experience.

•Process terminations, conduct exit interviews, and manage offboarding documentation.

Benefits Administration

•Assist employees with benefits enrollment, changes, and questions.

•Coordinate with benefits providers and internal teams to resolve issues.

•Support annual open enrollment processes and related communications.

HR Process Support

•Assist in the administration of performance reviews, compensation changes, and employee recognition programs.

•Support HR projects such as policy updates, system implementations, and process improvements.

•Maintain standard operating procedures (SOPs) and documentation for HR processes.

Compliance & Documentation

•Ensure compliance with federal, state, and local employment laws and regulations. 

•Maintain accurate and confidential employee files in accordance with company policies and legal requirements.

•Assist with audits and reporting for internal and external stakeholders.

Collaboration & Communication

•Work closely with Payroll, Talent Acquisition, Learning & Development, and other HR teams to ensure seamless service delivery.

•Participate in team meetings and contribute to continuous improvement initiatives.

•Communicate effectively with employees at all levels of the organization.

Expanded Scope

•Lead initiatives for HR process improvements and system implementations.

•Serve as a subject matter expert (SME) for key HR systems and processes.

•Support compliance audits and complex reporting needs.

•Act as a liaison between Shared Services and other HR functions.

•Drive continuous improvement and participate in strategic HR projects. Metrics for Success

•Leadership in cross-functional projects.

•Measurable improvements in process efficiency or service delivery.

•High-quality audit outcomes and data integrity.

•Recognition as a go-to expert within the team.

Required:

•Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.

•5+ years of experience in HR operations, shared services, or onboarding support.

KNOWLEDGE/SKILLS/ABILITIES

Required:

•Strong attention to detail and organizational skills.

•Excellent communication and coordination abilities.

•Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

•Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

•Proven experience in administration, operations, or recruitment support

•Ability to collaborate with other HR functions (e.g., Payroll, Benefits, Talent Acquisition, HRBP) for resolution