The Level 2 Network Operations Engineer is responsible for monitoring, troubleshooting, and maintaining the stability and performance of a service provider network. This role serves as an escalation point from Level 1 support and works closely with engineering teams to resolve complex network issues across backbone, access, and data center environments. 

Key Responsibilities 

• Provide Level 2 support for network incidents, outages, and performance degradation 

• Troubleshoot and resolve issues across IP/MPLS backbone, access, and peering networks 

• Analyze routing behavior and diagnose issues related to BGP, OSPF, and IS-IS 

• Work within data center environments, including racking/stacking, cabling, and remote hands coordination 

• Monitor network health, utilization, and capacity; proactively identify risks 

• Use NetBox for IPAM/DCIM documentation and maintain accurate network records 

• Perform configuration changes, upgrades, and patching under change management processes 

• Escalate complex issues to Level 3/Engineering with detailed analysis and documentation 

• Participate in on-call rotation and support after-hours maintenance windows 

• Assist in incident response, RCA (Root Cause Analysis), and service restoration efforts 

Technical Requirements 

Routing & Switching 

• Strong understanding of routing protocols:  

• BGP (peering, route filtering, communities, traffic engineering basics) 

• OSPF (areas, LSAs, convergence) 

• IS-IS (Level 1/2, metrics, SPF behavior) 

• Solid Layer 2 knowledge:  

• VLANs, trunking, LACP, STP 

• Familiarity with MPLS fundamentals is a plus 

Network Services 

• Experience with DNS operations  

• Understanding of IP addressing, subnetting, and IPAM practices 

• Familiarity with NAT, ACLs, and firewall fundamentals 

Data Center Experience 

• Hands-on experience in data center operations, including:  

• Rack/stack and cabling standards 

• Cross-connects and patch panel management 

• Remote hands coordination and vendor interaction 

• Familiarity with structured cabling and physical layer troubleshooting 

Platforms & Vendors 

Experience working with: 

• Cisco (IOS, NX-OS) routers and switches 

• Juniper routers and SRX firewalls (Junos OS) 

• MikroTik (RouterOS) 

• Peplink SD-WAN / edge devices 

• Opengear console servers and out-of-band management 

Tools & Systems 

• Experience with NetBox for network documentation (IPAM/DCIM) 

• Network monitoring tools (SNMP, Syslog, NetFlow/sFlow) 

• Ticketing systems and incident management platforms 

Qualifications 

• 3+ years of experience in a network operations or ISP environment 

• Associate or Bachelor’s degree in IT, Networking, or related field (or equivalent experience) 

• Relevant certifications are a plus:  

• CCNA / CCNP 

• JNCIA / JNCIS 

Core Competencies 

• Strong troubleshooting and analytical skills 

• Ability to work in a fast-paced, high-availability environment 

• Clear communication and documentation skills 

• Ability to prioritize and manage multiple incidents simultaneously 

• Team-oriented with a proactive mindset