OVERVIEW

The Engagement Manager II (EMII) is a project manager who is responsible for leading complex, multi-product SaaS deployments across Enterprise, Corporate, and SMB accounts. Building upon the foundational responsibilities of the Engagement Manager I (EMI), the EMII plays a critical role in driving cross-functional alignment, strategic planning, and executive-level engagement to ensure successful onboarding and long-term client value realization. 

As a trusted advisor, the EMII guides clients through change management, platform adoption, and business transformation. This role requires advanced project leadership, stakeholder management, and a deep understanding of RealPage solutions and the multifamily industry.

PRIMARY RESPONSIBILITIES

• Strategic Program Leadership:
  Lead implementation projects primarily for our mid-level clients ( 2,500-7,500 units ) involving multiple RealPage products and business units. Participate in high level onboarding programs that align with client goals and RealPage best practices. 
• Executive Stakeholder Management:
  Build and maintain relationships with senior client executives. Facilitate strategic planning sessions, executive steering committees, and ongoing touch point calls to ensure alignment and value realization. 
• Mentorship & Team Leadership:
  Coach and mentor new EM’s, providing guidance on project delivery, client communication, and risk management. Serve as a role model for cross-functional collaboration and customer advocacy. 
• Innovation & Process Improvement:
  Identify opportunities to improve implementation methodologies, tools, and templates. Contribute to the evolution of RealPage’s onboarding framework and change management strategies. 
• Risk & Change Management Expertise:
  Lead complex change management initiatives, including cultural, technical, and operational transitions. Proactively identify risks and develop mitigation strategies that ensure successful outcomes. 
• Cross-Functional Collaboration:
  Partner with Product, Sales, Support, and Training teams to ensure seamless customer experience. Influence product roadmap and service offerings based on client feedback and industry trends. 

QUALIFICATIONS

• Bachelor’s Degree or advanced degree in Business, Technology, or related field
• 3+ years of SaaS implementation, engagement management, or similar experience with a proven track record of leading enterprise-level projects 
• Proven success managing enterprise-level projects with multiple stakeholders and dependencies. 
• Advanced project management skills (PMP or equivalent certification preferred) 
• Strong leadership and mentoring capabilities. 
• Deep understanding of change management principles and enterprise transformation 
• Advanced communication and negotiation skills, including executive-level presentation experience. 

KNOWLEDGE/SKILLS/ABILITIES

• Advance knowledge of Microsoft Office products
• Experience with RealPage platform and multifamily industry operations 
• Familiarity with Agile or hybrid project delivery methodologies 
• Thought leadership in SaaS onboarding, customer success, or digital transformation 

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.