OVERVIEW

The Engagement Coordinator is a project manager responsible for overseeing the successful deployment of the RealPage platform on Add-on accounts for small‑scale customers, typically consisting of fewer than 5,000 units and 3–5 RealPage products. This role partners directly with customers to understand their desired implementation timelines and develops a deployment schedule that meets those expectations.

The Engagement Coordinator will work closely with RealPage Implementation resources to coordinate concurrent product deployment, streamline deliverable collection, and ensure an efficient onboarding experience. This position provides clear, proactive weekly updates to customers and supports a smooth and timely deployment process. The Engagement Coordinator responsibilities are scoped to smaller customer portfolios and are distinct from the broader, more complex implementations handled at the EM II level.

PRIMARY RESPONSIBILITIES

• Customer Focus: Leverages the customer’s perspective to drive priorities, decisions, and timelines that balance both customer and organizational needs.
• Communication: Communicates clearly and effectively, speaking, listening, and writing in a timely and professional manner using the appropriate tools and techniques.
• Collaborating: Works cooperatively with cross‑functional teams to set goals, resolve issues, and make decisions that enhance the customer experience and organizational effectiveness.
• Planning and Organizing: Prioritizes tasks, develops action plans, and monitors progress toward project goals. Tracks all related data, timelines, deliverables, and activities as required.
• Adaptability: Remains effective, calm, and solution‑oriented when priorities shift or when major changes occur.

ADDITIONAL RESPONSIBILITIES

• Oversee deployment and implementation of RealPage products for assigned small‑scale customer accounts (<5,000 units and 3–5 products).
• Manage project plans for Add‑On and SMB customers.
• Partner with RealPage Implementation resources to ensure a seamless, coordinated onboarding experience.
• Create and maintain a consolidated deployment schedule aligned with customer expectations.
• Track and consolidate deliverables across all RealPage solutions included in the project.
• Provide weekly project updates to customers via email, including schedules, deliverable status, and outstanding requirements.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• BA/BS degree or equivalent experience within industry
• 0–2 years of experience in project management, customer onboarding, software implementation, or a related role.
• Strong organizational and time‑management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with productivity and collaboration tools (e.g., MS Office, Teams, SharePoint, project tracking systems).
• Demonstrated ability to work collaboratively with internal teams and external clients.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.