SUMMARY

The Implementation Consultant I is responsible for all pre-implementation activity related to new client contracts and set-ups for Realpage Implementation Add-On products such as Payments, Insurance, Doc Management Custom Packet, Active Building, Business Intelligence, etc. The Implementation Consultant establishes new customer accounts, manages existing accounts, validates requirements, and collaborates with internal teams on design and proposal. The goal of the Implementation Consultant is to provide product recommendations and configurations, technical expertise, and technical solutions, ensuring proactive communication to clients and internal staff, and manage enhancement requirements and escalations capability to understand simple to complex business requirements to meet clients’ needs. The Implementation Consultant drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

PRIMARY RESPONSIBILITIES

• Solid business background with understanding and/or hands-on experience in implementation of Realpage Add-On Products software platforms.
• Responsible in implementing at least 2 or more Realpage Add-On Products
• Ensures all client documents are received in accordance with departmental policies, legal requirements, and customer specifications prior to starting implementation.
• Prepare and confirm pricing for client contracts; Administer and manage this process for new accounts.
• Generate all RealPage Add-On Product documents and submit to underwriting and/or other internal teams.
• Ensure all documentation and product orders are completed accurately and timely including constant review of tasks and statuses.
• Assist/consult client with determining best practices for setup/configuration to achieve client’s desired result.
• Accurately forecast activation dates and manage implementation appropriately.
• Confirm and validate different kinds of information, documents, etc. by contacting the clients
• Maintain accurate records of all communication received for each client.
• Successfully implement new and existing clients on all Realpage Add-On products.
• Stay up to date of changes/enhancements made to existing Realpage Add-On Products and developing products.
• Understand the processes surrounding Realpage Add-On Products and how those products integrate with other solutions.
• Maintain accurate data and documentation in Salesforce for tracking and reporting purposes.
• Consistently implement PMCs and hit the target activations monthly.
• Ability to present complex information to a variety of audiences.
• Ensure appropriate hand-offs and communication with all stakeholders including other departments and functions.
• Provide customer support until product adoption is complete and the customer is transitioned to Customer Support and/or Customer Success Team.
• Organize and maintain all files upon receipt of new/existing and complete orders.
• Assists the department with assigned projects on an as needed basis.
• Assist with product/process testing when necessary.
• Identify Product/process gaps during implementation and resolve it before activation.
• May be required to perform other duties as assigned.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s degree in a related field is preferred, or equivalent work experience is required
• 1 - 2 years’ experience in customer service, account, project management, presentation and implementation
• Excellent verbal and written communication and interpersonal skills required
• Previous experience presenting and/or training complex information to a variety of audiences required
• Ability to learn and utilize new procedures and processes quickly
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint); testing may be requested
• Demonstrated ability to develop, revise and use a database to enter and revise client information
• Patience and overall courteous behavior when working with internal and external customers
• Able to successfully prioritize and manage time effectively so that deadlines can be met
• Must have a general understanding of accounting principles
• Experience in fast paced production environment
• High level of organizational skills
• Ability to multitask
• Ability and desire to work within a team environment
• Able to quickly analyze and troubleshoot problem issues
• Demonstrated ability to lead, react and respond to challenges calmly, and take initiative
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines
• Ability to recognize and escalate issues and risks to your leaders
• Ability to work discretely with confidential information

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.