A Product Support Agent receives inbound phone service requests from property management professionals requiring assistance with RealPage's Single Family (Propertyware) software product. Agents quickly respond to the call, quickly diagnose the problems, accurately resolves client issue and record all issues in the Salesforce and achieve a high CSAT and First Resolution Call Rate. 

• Full-time on phone support of RealPage products 
• Accurately document and record issues within Salesforce 
• Provide a high CSAT and first call resolution rate for client issues 
• Achieve or exceed minimum service level requirements set forth by management 
• Gain ‘Skills Certification’ in assigned product support areas 
• Perform administrative duties as required 

• Strong technical and troubleshooting skills in PCs and Internet computing 
• Exceptional attendance record with a history of reliability and punctuality.
• Great customer service skills required; minimum of 2 years providing high quality customer service 
• Call center experience highly desired 
• Familiarity with basic office productivity software 
• Ability to work a flexible schedule that includes graveyard shift 
• Bachelor’s degree preferred, college level or equivalent required 
• Ability to sit or stand for frequent periods in the same location with some opportunity to move about 
• Occasional overtime may be requested 

Top 3 Qualification:

• Great customer service skills required; minimum of 1 year providing high quality customer service
• Strong technical and troubleshooting skills
• Exceptional attendance record with a history of reliability and punctuality.