• Execute implementation tasks for small to mid‑size property management clients.
• Support project coordination activities, including scheduling, documentation, and status tracking.
• Assist with RealPage services such as data conversion, system setup, and training coordination.
• Configure products based on defined requirements and implementation standards.
• Provide strong product knowledge and functional support throughout the implementation process.
• Maintain clear, professional communication with clients and internal stakeholders.
• Support clients during implementation to ensure successful onboarding and satisfaction.
• Track implementation progress, tasks, and dependencies to support on‑time delivery.
• Organize and maintain implementation files and documentation for new and existing orders.
• Assist with assigned departmental projects and operational initiatives as needed.
• Support product and process testing activities, including QA validation.
• Participate in client and internal meetings; assist with presentations and walkthroughs as needed.
• Identify issues and risks, escalate appropriately, and support resolution in a timely manner.
• Accurately document client communications, project updates, and configuration details.
• Provide customer support during implementation until transition to Customer Support and/or Customer Success.
• Continuously develop product, process, and industry knowledge through training and experience.
• Support escalation communications by gathering details and assisting with resolution follow‑through.

• Minimum of 2 years’ experience working with OneSite product lines.
• Software implementation and/or multifamily property management experience required.
• Strong verbal and written communication skills.
• Solid organizational, time management, and task‑tracking skills.
• Customer service experience with strong client interaction skills.
• Ability to work independently while knowing when to escalate issues.
• Ability to manage multiple tasks and meet defined timelines.
• Detail‑oriented with a strong sense of urgency.
• Ability to analyze issues and support troubleshooting efforts.
• Comfortable working with cross‑functional teams and diverse personalities.
• Flexible, adaptable, and able to work effectively in a changing environment.
• Ability to handle confidential information with discretion.
• Willingness to work outside regular business hours as needed to meet deliverables.

Preferred Skills

• Four‑year degree or equivalent work experience preferred.
• Affordable housing experience preferred.
• Familiarity with the sales cycle or experience supporting sales‑driven implementations is a plus.