The Manager coordinates the workflow of the Resident Billing Operations, Invoice Entry and Quality Assurance teams in support of RealPage Invoice Processing services. The Manager is well-versed on all processes and procedures for the Billing,  Invoice Processing groups and serves as a mentor and trainer to other team members. In addition, general office duties, coordinate training procedures, project distribution, and scheduled reports.

Responsibilities include, but are not limited to: 

• Manage day to day operations of the Resident Billing department 
• Review data inputs for accuracy/completeness
• Research and resolve client/staff questions, issues and problems
• Manage the day-to-day workflow of the group to ensure the groups deliverables are met
• Train and mentor new and existing staff members of the group
• Provide back up support for all areas of the document preparation center, including hardware/software
• Key invoices into invoice processing application as needed and ensure timely billing of Resident statements
• Timely escalation to management of problem issues that may affect deliverables
• Manager in the evaluation of group/individual performance
• Supervise the day-to-day process 
• Create and update management reports, as assigned
• Assist the Manager to conduct annual performance reviews for invoice processing staff
• Participate in the screening and selection process related to staffing
• Participate in coaching and counseling staff; including terminations as needed
• Additional assignments as required by management 

• Minimum 10+ years of overall work experience
• Minimum of 4-year experience leading the BPO/ITeS Operations groups
• Bachelor’s degree or equivalent is required
• Experience with general Office Products (Excel, Outlook, Word, Power Point)
• Experience with Electronic Billing, OCR, or EDI is preferred
• Prior experience in high volume data processing
• Ability to learn and utilize new procedures and processes quickly
• Experience in fast paced, production environment
• Excellent language and communication skills (written and verbal)
• Patience and overall courteous behavior when working with internal and external customers
• High level of organizational skills and ability to effectively prioritize group/self-tasks
• Detail oriented
• Able to quickly analyze and troubleshoot problem issues
• Professional demeanor
• Multifamily experience or property management experience is preferred but not required
• Ability to work extended hours when needed to meet department deadline