The HR Shared Service Associate IV is a senior-level individual contributor responsible for advanced, high-complexity HR Operations support across the entire employee lifecycle. This role serves as a subject matter expert (SME) for escalated cases, HRIS data governance, compliance activities, and cross-functional operational problem-solving. The Associate IV contributes to internal controls, leads complex case resolution, and drives continuous improvement across HR Operations.

• Resolve escalated and highly complex HR inquiries requiring deep policy, systems, or compliance expertise.
• Serve as Tier 2/3 support within the HR case management workflow.
• Coach and support junior associates on resolution quality and best practices.

• Lead advanced HRIS transactions, data audits, and mass data changes.
• Partner with HRIS, Payroll, and IT for system testing, issue resolution, and configuration validation.
• Produce advanced analytical reports, dashboards, and compliance datasets.

• Manage complex onboarding and offboarding cases, including global hires, sensitive roles, and regulated worker types.
• Conduct quality reviews of lifecycle transactions performed by Shared Services team members.
• Maintain SME-level knowledge of lifecycle workflows.

• Serve as escalation point for complex benefits and leave cases.
• Partner with vendors and internal teams to resolve benefit discrepancies and compliance concerns.
• Support accommodation requests and regulated leave requirements.

• Lead Shared Services activities for internal and external audits.
• Ensure multi-jurisdictional compliance related to employee data, documentation, and process adherence.
• Maintain and monitor critical HR controls.

• Identify process gaps, root causes, and automation opportunities.
• Lead or co-lead HR Operations projects, SOP redesigns, and system rollouts.
• Maintain expert-level SOP documentation.

• Collaborate with Payroll, Benefits, Talent Acquisition, HRIS, HRBPs, and other partners.
• Translate complex topics into clear, actionable guidance.
• Represent Shared Services in meetings and cross-functional initiatives.

• Lead operational improvement initiatives and high-priority projects.
• Serve as SME for critical HR processes, systems, and compliance areas.
• Support complex audit cycles and regulatory reporting.
• Act as escalation liaison across HR Operations.

• Bachelor's degree in HR, Business Administration, or related discipline (or equivalent experience).
• 7+ years of HR Operations, Shared Services, or complex case management experience.
• Strong understanding of end-to-end HR processes and HRIS platforms.

• Experience supporting global HR operations.
• Lead-level or SME experience in HR shared services.
• Advanced Excel and analytics/reporting capabilities.

• Expert knowledge of HR processes, HRIS transactions, and regulatory requirements.
• High attention to detail and consistency in data governance.
• Strong analytical capability and problem-solving skills.
• Ability to independently manage complex workflows and priorities.
• Strong communication skills and ability to convey complex topics.
• Ability to support and influence cross-functional teams.

• Standard office environment.
• May require extended periods of computer work.
• Occasional lifting up to 10 pounds.