The Change Management Engineer II plays a pivotal role in ensuring that organizational changes—across processes, systems, and technologies—are implemented efficiently, with minimal disruption and maximum adoption. This position is responsible for managing the lifecycle of change requests, supporting communication and training, and driving continuous improvement in change management practices. This role requires strong collaboration with technical and business teams, a systematic approach to problem-solving, and a passion for enabling successful transformation.

• Change Lifecycle Management: Oversee the end-to-end process for change requests, including intake, assessment, prioritization, approval, implementation, and post-change review.
• Impact Analysis & Risk Mitigation: Conduct impact assessments, identify risks, and develop mitigation strategies to ensure changes align with business objectives and minimize negative effects.
• Stakeholder Engagement: Collaborate with IT, business units, and project teams to ensure stakeholder needs are addressed, and expectations are managed throughout the change process.
• Change Advisory Board (CAB) Participation: Prepare and present change requests to the CAB, facilitate discussions, and ensure all changes are properly documented and approved.
• Communication & Training: Develop and deliver clear communications and training materials to support change initiatives and drive user adoption.
• Continuous Improvement: Apply industry best practices (e.g., ITIL) to refine change management processes, measure effectiveness, and implement improvements.
• Metrics & Reporting: Track and report on key performance indicators (KPIs) related to change management, including success rates, incidents, and adoption of metrics.
• Knowledge Management: Create and maintain knowledge base articles and documentation to support organizational learning and readiness for change.
• Incident & Problem Management Support: Collaborate with incident and problem management teams to analyze root causes and prevent recurrence through effective change controls.
• On-Call & After-Hours Support: Participate in 24x7 on-call responsibilities and quarterly weekend work as scheduled along with Additional duties as assigned. 

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
• 4+ years of experience in Change Management, Release Management, or related IT Service Management roles
• Strong understanding of ITIL framework (ITIL v3/v4 preferred)
• Proven ability to manage multiple priorities in a fast-paced, dynamic environment
• Excellent verbal and written communication skills, including technical writing
• Proficiency with MS Word, Excel, PowerBI, and change management tools (e.g., ServiceNow, Jira)
• Strong analytical, organizational, and problem-solving skills
• Ability to influence and collaborate with cross-functional teams
• Experience with stakeholder engagement and user training
• Flexibility to work shifts and provide after-hours/on-call support as needed

Preferred Qualifications

• Experience with large-scale IT transformation or digital change initiatives
• Familiarity with Agile and DevOps environments
• Experience in regulated industries or with compliance-driven change management