The Business Analyst II at RealPage is a critical member of the Professional Services Group. You work closely with new and existing clients to enable their success and gain commitment to expand the RealPage presence within their company. As a Business Analyst II, you are the first point of contact for clients and be responsible for setting up their implementation journey for success. 

PRIMARY RESPONSIBILITIES 

• Monitor Progress: Continuously track the progress of onboarding projects and proactively address issues to keep projects on track. 
• Customer Outreach: Initiate contact with new and existing maintenance and medium touch customers to introduce them to our onboarding process and establish a positive initial impression. 
• Maintain Customer Communication: Keep customers informed about the progress of their onboarding, answer their questions, and address any concerns promptly. 
• Team Mailbox Management: Pushing orders for assignment, scheduling and rescheduling conversion dates, updating forecast month or Backlog Reason of Implementation Items and Implementation Projects based on client’s readiness to implement and/or engagement manager’s advice. 
• Routing Projects: Ensure that onboarding projects are appropriately assigned to the relevant stakeholders within our organization, such as technical teams and consultants. 
• Collect Deliverables: Coordinate with customers to gather necessary documents, data, and other deliverables required for successful onboarding. 
• Documentation: Maintain accurate records of all customer interactions and onboarding plans. 
• Customer Training: Provide basic training and guidance to customers on using our Data Hub platform effectively. 

REQUIRED KNOWLEDGE/SKILLS/ABILITIES 

• Strong working knowledge of RealPage products and Salesforce  
• 3 years of proven experience in customer service, account management, or project coordination  
• Strong communication, presentation, and relational skills, capable of synthesizing complex information to stakeholders of various technical backgrounds  
• Capable of simultaneously leading multiple projects over several months  
• Strong attention to detail and documentation  
• Strong analytical and problem-solving skills  
• Ability to work independently and as part of a team, including stay connected with various internal and external cross-functional teams  
• Self-motivated, self-learner and comfortable owning onboarding target metrics  
• Customer-focused mindset and a commitment to ensuring customer success  
• Process-oriented and adaptable to changes
• Must be willing to work in a fixed Night Shift Schedule
• Must be flexible in terms of work arrangement (On Site, Home or Hybrid)

PREFERRED KNOWLEDGE/SKILLS/ABILITIES 

• Background in real estate industry