Training Strategy & Execution 

• Design, implement, and continuously improve US Mortgage training programs aligned with business goals. 

• Own new‑hire onboarding, refresher training, and ongoing skill development. 

• Standardize training frameworks, curricula, SOPs, and assessments across mortgage processes. 

US Mortgage Domain Ownership 

• Deliver and govern training across US mortgage lifecycle, including (but not limited to):  

• Loan Origination & Processing 

• Underwriting concepts 

• Closing & Post‑Closing 

• Mortgage Payoff, Title, HOA, Municipal Liens, and related operational workflows 

• Ensure training content remains regulatory‑compliant and aligned with US industry standards. 

Stakeholder & Business Alignment 

• Partner with Operations, Quality, and Leadership teams to identify skill gaps and training needs. 

• Translate business requirements into effective training interventions. 

• Act as a trusted advisor on training effectiveness and workforce readiness. 

Training Metrics & Effectiveness 

• Define and track training KPIs (certification scores, nesting success, productivity ramp‑up, error reduction). 

• Analyze training impact and drive data‑backed improvements. 

• Support audits and quality reviews related to training compliance. 

Learning Tools & Content Management 

• Oversee training documentation, knowledge repositories, and LMS usage (if applicable). 

• Leverage virtual training tools to deliver engaging and scalable learning experiences. 

• Continuously improve content using feedback, performance data, and industry best practices. 

• 8+ years of experience in training roles, with at least 3–4 years in a managerial training capacity. 

• Strong US Mortgage domain expertise (mandatory). 

• Proven experience in training delivery, curriculum design, and trainer enablement. 

• Excellent presentation, facilitation, and communication skills. 

• Solid understanding of adult learning principles, ADDIE model, and performance based learning. 

• Proficiency in MS Office tools for preparing reports, dashboards, and conducting data analysis. 

• Experience conducting virtual training for US‑aligned teams. 

• US shift( 9:00 PM IST - 6:00 AM IST). 

Preferred Qualifications 

• Prior experience in mortgage operations, title services, or real estate services. 

• Exposure to LMS platforms, e‑learning tools, and digital training formats. 

• Certifications in Training, Instructional Design, or L&D (added advantage). 

• Experience in scaling training for high‑volume operations.