The Contract Account Representative I is expected to be hands-on and knowledgeable in business systems and products being offered by the business. S/he is primary responsible for ensuring timely processing of order requests with less than 24-hour business day passing quality assurance and expected to participate in the business unit and team's key initiatives supporting goals and objectives.

• Process/manage orders based on performance metrics as defined by leadership team
• Escalates issues and or provide sound recommendation to the Revenue Operations Team Lead or Senior; should be able to provide and develop solution to problems
• Be proactive in addressing concerns and opportunities for improvement
• Responds to internal customers in a timely manner via email/phone/chatter
• Serves as back-up according to business need and support coverage
• Perform Ad hoc related tasks
• Maintain and improve working knowledge of standard legal agreements and required product terms in support of quote generation through trainings and refresher courses
• Review orders for correct product information, pricing, and contract agreements
• Promotes effective collaboration within team members
• Ensures day to day due diligence performance

Skills

Preferred

• MS Office - Novice
• SalesForce - Novice

Behaviors

Preferred

• Enthusiastic - Shows intense and eager enjoyment and interest
• Dedicated - Devoted to a task or purpose with loyalty or integrity
• Innovative - Consistently introduces new ideas and demonstrates original thinking
• Team Player - Works well as a member of a group
• Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Goal Completion - Inspired to perform well by the completion of tasks
• Job Security - Inspired to perform well by the knowledge that your job is safe
• Self-Starter - Inspired to perform without outside help
• Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• Associates or better.
• Bachelors or better.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• SME in order/data entry or CSR industry
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Excellent interpersonal, oral, and written communication skills
• Experience writing and delivering communications to other departments
• Ability to work with little supervision and the ability to take initiative
• Strong attention to detail
• Ability to build long-lasting and meaningful relationships with clients
• Analytical skills and ability to work with large data sets
• Proficiency in Microsoft Office applications
• Analytical mind with problem-solving skills
• Strong negotiation and excellent communication skills
• Confidence, assertiveness, and goal-oriented mindset
• Multitasking ability and organizational skills
• Fixed GY
• Work in office 1st 90 days, hybrid after