Primary responsibility is to support RUM Invoice Processing service by performing general duties tied to analytics and reporting, data administration and including but not limited to ebill conversion of utility accounts, outstanding invoice alert resolution, retrieval and submission of utility invoices into VES invoice processing system, generating external/internal client reports, resolving external and internal client inquiries. 

• Convert client vendor accounts to paperless billing 
• Review data inputs for accuracy/completeness 
• Maintain and update eBill databank as needed 
• Research and answer external and internal client questions 
• Transact with clients and their utility vendors via email, chat and/or call 
• Work with different vendor websites 
• Generate Data Administration required reporting as per assignment 

Required Skills/Knowledge/Abilities 

• Proficient knowledge of MS Excel is required; general offices skills such as data processing, and filing and emailing.  
• Minimum 1 year experience in billing functions (including Accounts Payable) or data admin or analytics function; knowledge of basic financial reporting operations high preferred 
• General understanding of spreadsheets & database applications preferred 
• Excellent customer service skills and telephone and email etiquette required 
• Multi-family experience highly preferred 
• Strong organization ability; must be able to handle multiple tasks simultaneously  
• Excellent language and communication skills (verbal and written) 
• Must be able to work well with individuals at all levels in and out of the organization 
• Ability to appropriately manage confidential information is extremely important  
• Excellent problem solving skills 
• Able to learn new processes and tools in a fast paced environment 
• Overtime may be required in order to meet deadlines