The Billing Specialist II is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving billing discrepancies, and maintaining billing records. The Billing Specialist will work closely with senior team members to learn and implement best practices in billing processes, contributing to the overall efficiency and effectiveness of the finance team. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.

PRIMARY RESPONSIBILITIES

• Creating and send out accurate subscription invoices to customers based on their billing cycle and usage
• Maintaining accurate customer subscription data, billing dates, and payment information within the subscription billing system.
• Handle complex billing issues and discrepancies.
• Collaborate with internal and external clients to resolve billing inconsistencies.
• Prepare and send weekly performance data for the team.
• Provide insights and recommendations for improvement.
• Maintain and update team trackers for engagement and process documentation.
• Ensure all records are accurate and up to date.
• Handle complex billing cases/inquiries
• Perform Quality audit
• Perform critical billing imports
• Manage Performance Trackers

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Minimum of 2 to 3 years’ experience and or training in back-office billing required; or equivalent combination of education and experience
• Strong organizational ability: must be able to prioritize, manage multiple tasks simultaneously and achieve tight deadlines
• Demonstrate patience and overall courteous behavior when working with internal and external customer
• Advanced Excel skills required
• Netsuite experience
• Ability to calculate figures and amounts such as account reconciliation, discounts, settlement and percentages.

COMPETENCIES

• Attention to Details
• Problem Solving
• Applied Learning
• Adaptability
• Initiating Action