The Accounting Generalist - RealPage Customer Support Agent serves as the main point of contact for clients, offering expert support on RealPage accounting features, with a focus on GAAP compliance, bookkeeping, and general ledger management. Responsibilities include troubleshooting technical and accounting issues, resolving client inquiries, and managing support cases through various channels. The role requires strong accounting expertise, excellent customer service skills, and the ability to collaborate with internal teams to address complex problems while staying updated on RealPage products and industry trends.

• Customer Support: Address client inquiries regarding RealPage accounting products, providing timely and efficient resolutions.
• Technical Assistance: Assist clients in troubleshooting and navigating RealPage accounting software functionalities.
• Accounting Expertise: Well versed with Generally Accepted Accounting Principles (GAAP) to support clients in proper accounting practices.
• Bookkeeping and Ledger Support: Advise users on bookkeeping tasks and general ledger management to enhance their use of RealPage products.
• Case Management: Handle support cases via phone, email, or live chat, ensuring comprehensive documentation and timely follow-ups.
• Collaboration: Work with internal teams to escalate and resolve complex issues, ensuring client satisfaction.
• Product Knowledge: Stay informed on RealPage product updates and industry trends to provide cutting-edge solutions.

Required:

• Bachelor’s degree in Accounting, Finance, or a related field (or equivalent experience).
• 1 year in an Accounting, Bookkeeping or Financial Analyst role
• Strong knowledge of GAAP and accounting principles

Knowledge/Skills/Abilities:

• Advanced proficiency in accounting software and tools.
• Expertise in bookkeeping and general ledger management.
• Familiarity with RealPage software or similar accounting platforms is an advantage.
• Exceptional verbal and written communication skills.
• Previous experience in customer service, preferably in a technology-oriented role.
• Proficient in troubleshooting and problem-solving under pressure.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively in a team environment.