Team Leader II is responsible for overseeing the daily operations of a team, ensuring performance targets are met, and fostering a culture of collaboration, accountability, and continuous improvement. This role involves supervising a group of associates of SimpleBills, providing coaching and development, and acting as a key liaison between frontline staff and upper management. This role requires strong leadership, communication, and problem-solving skills, along with the ability to motivate and develop team members in a fast-paced environment.

• Team Supervision & Leadership
• Lead and manage a team to meet performance goals and KPIs.
• Assign tasks, monitor progress, and ensure timely completion of deliverables.
• Provide coaching, mentoring, and support to team members.
• Performance Management
• Conduct regular performance reviews and provide constructive feedback.
• Identify training needs and facilitate skill development.
• Address performance issues and implement improvement plans.
• Operational Oversight
• Monitor daily operations to ensure efficiency and quality.
• Implement and maintain standard operating procedures (SOPs).
• Coordinate with other departments to resolve issues and streamline processes.
• Reporting & Analysis
• Prepare and present performance reports to management.
• Analyze trends and recommend process improvements.
• Track team metrics and productivity.
• People Development
• Assist in hiring, onboarding, and training new team members.
• Foster a positive and inclusive team culture.
• Support employee engagement and retention initiatives.

Qualifications:

• Bachelor’s degree preferred.
• 2–4 years of experience in a supervisory or team lead role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in MS Office Suite
• Ability to work under pressure and manage multiple priorities.

Preferred Skills:

• Experience in BPO, customer service, or operations.
• Familiarity with performance management systems.
• Conflict resolution and problem-solving abilities.