The Training Specialist II will mainly function as a resource for the following core tasks of the Learning & Development team:
Global Leadership Development & Training
Global Employee Skill and Competency Enhancement Training
Curriculum Development
Responsibilities
Facilitate energetic, professional classroom instructions for all types of global employee training and programs.
Lead in developing dynamic lesson plans, lectures, training courses, practical exercises and appropriate testing modules.
Act as a subject matter expert for other Training Specialists, answering questions, onboarding new Training Specialists, and providing direction and leadership
Review various functions of Learning and Development services for different professional development training programs, new hire orientation and online learning
Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Gather feedback from facilitators, trainees, and stakeholders after each educational session
Research and recommend new training methods
Review and update curriculum databases, reports, & training records
Work with global and local stakeholders as well as customers in developing and implementing training programs.
Update all educational materials on a recurring and systematic basis
Perform additional duties / responsibilities as assigned by the Team Manager.
Qualifications
Energetic and able to manage multiple projects and priorities.
5 years experience in Leadership Development
5 years experience in training delivery
3 years work experience as a Trainer, Training Facilitator or similar role
Excellent communication skills both verbal and written
Experience in facilitating and designing grammar & accent programs preferred.
Experience in instructional design preferred.
Graduate of any education, training, HR, business courses or related field
Strong organizational skills with the ability to work independently and prioritize multiple tasks
Experience in full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Experience working in a fast-paced environment with the ability to learn quickly and adapt to a variety of client needs or requirements
Excellent attention to detail
Working knowledge of database applications such as MS Excel, Outlook, PowerPoint
Experience in a BPO/Shared Services is required
Knowledge of RealPage products or multifamily industry is a plus but not required
Flexibility to work extended hours and shifting hours, as needed