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The Customer Support Ambassador III at RealPage is responsible for providing third-level technical and functional support to customers using RealPage software solutions. This role involves troubleshooting issues, guiding users through product features, and ensuring timely resolution of inquiries while maintaining a high standard of customer satisfaction. The ideal candidate is a problem-solver with strong communication skills and a passion for helping clients navigate RealPage’s property software and platforms.
In addition to core support responsibilities, this role contributes to AI-enabled and automation-driven support operations by leveraging tools, scripts, and emerging technologies to improve efficiency, accuracy, and...
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The Professional Intern will support business operations through a combination of professional work, technology-enabled processes, data analysis, troubleshooting, and continuous improvement initiatives. This internship pathway provides exposure to functions such as software implementation, customer experience coaching, and client-facing financial account management, allowing interns to develop a broad understanding of how business processes, systems, and teams work together to deliver customer and operational outcomes.
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This position owns operational execution across multiple functions, manages complex customer escalations, optimizes productivity through data-driven decision making, and partners with cross-functional organizations to improve customer experience.
In addition, the Operations Manager II champions AI-enabled operations by identifying automation opportunities, integrating AI solutions into operational workflows, and building organizational capability through AI adoption and innovation initiatives.
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The Senior Operations Manager is responsible for leading and managing operational teams to achieve strategic goals, drive process improvements, and ensure exceptional service delivery. This role oversees multiple teams across sites, manages client relationships, and ensures alignment with organizational policies and performance metrics.
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HomeWiseDocs.com, a RealPage Company, provides critical data and documents for real estate transactions involving homeowners associations around the United States. Our system currently processes over 10,000 real estate transactions per month. We deploy the latest technology needed to continue our growth, collaborating with major brands to meet consumer needs. As a Product Support agent, you will work in a professional help desk/call center environment. The customer service representative will interact with customers that seek assistance with the HomeWiseDocs system. The position requires excellent communication skills and a proven record in working in a call center environment.
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The Implementation Analyst I manages the initial implementation of software setup of new and existing client properties for Renter Engagement Solutions Services as well as provides fact-based implementation guidance to ensure successful transfer of information. Using established procedures, the IA is required to analyze client data and take the appropriate actions necessary to implement all requested products. This person should have exceptional customer service, project management and organizational skills as well as above average computer skills. The Implementation Analyst is instrumental in effectively communicating challenges to the appropriate departments to...
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Team Leader III oversees the full implementation lifecycle for Payments and Insurance products, ensuring accurate client setup and high-quality delivery aligned with RealPage standards. This role leads a team of specialists, providing guidance, quality control, and performance feedback to drive operational excellence and client satisfaction. Administratively, the Team Leader III manages team schedules, monitors KPIs, maintains compliance documentation, and coordinates with cross-functional stakeholders to resolve issues and improve processes. They also ensure proper onboarding, training, and resource alignment to support both team development and strategic goals.
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The Vendor Service Representative interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
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The Senior IT Auditor, IT Internal Controls, is a hands-on contributor within the RealPage Internal Controls team, responsible for executing IT SOX compliance testing across RealPage’s financially relevant systems and applications. This role is a core member of the India-based IT Internal Controls team supporting the SOX readiness program.
This position requires strong, hands-on expertise in IT General Controls (ITGCs), IT Application Controls (ITACs), Information Produced by the Entity (IPE), SOC report evaluations, and testing in modern SaaS and software development environments.
The Senior IT Auditor must be able to execute assigned testing independently, exercise sound professional judgment, and partner effectively with IT, Finance, and other control...
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The Senior Full-Stack Web Engineer is responsible for the end-to-end architecture, development, integration, deployment, and continuous improvement of RealPage's enterprise web applications and digital platforms. The role provides technical leadership in building scalable, secure, and high-performing web solutions across multiple production websites. Working closely with Product Engineering, Marketing Operations, UX/UI Design, and Web Strategy, the incumbent drives front-end architecture, backend integrations, reusable development standards, and modern web technologies while ensuring platform reliability, maintainability, and business alignment.
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An Oracle Master Data Management (MDM) / Customer Data Management (CDM) & Oracle Product Data Hub Consultant builds and manages single, clean versions of company data. This includes customers, products, and suppliers. Consultants ensure high data quality, set up governance rules, and connect Oracle software to other business programs.
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The HR Shared Services Associate is a key member of the HR Operations team, responsible for delivering centralized support across the full spectrum of the employee lifecycle—from pre-employment and onboarding to ongoing HR administration and offboarding. This role ensures the accuracy and integrity of employee data, supports compliance and audit readiness, and provides timely, high-quality service to internal stakeholders and external partners. The ideal candidate is detail-oriented, process-driven, and thrives in a collaborative, fast-paced environment.
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FinOps & ValueOps Operations Engineer on our team, you'll be part of a collaborative group responsible for supporting the automation of cloud and AI cost operations and value-tracking processes across RealPage's multi-cloud environment; using AI-driven tooling to streamline cost governance, budget monitoring, and reporting workflows, while maintaining Standard Operating Procedures and executing day-to-day operational tasks that keep the FinOps &
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The Customer Experience Coach is responsible for elevating the quality of customer interactions across RealPage’s Tier 1 Product Support team. This role focuses on training, coaching, and monitoring to ensure every customer engagement reflects RealPage’s standards of excellence. By analyzing customer feedback, identifying trends, and delivering targeted coaching, the CX Coach directly impacts CSAT, NPS, and first-contact resolution rates.
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The Billing Specialist II is responsible for supporting the billing operations within Commercial Order to Cash Operations department. This role involves assisting with the accurate and timely processing of billing tasks, resolving billing discrepancies, and maintaining billing records. The Billing Specialist will work closely with senior team members to learn and implement best practices in billing processes, contributing to the overall efficiency and effectiveness of the finance team. This position is essential for ensuring smooth billing operations and providing excellent service to internal and external stakeholders.
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The Team Leader III leads, coaches, and develops a team of Implementation Consultants to consistently deliver successful customer onboarding and implementation experiences.
The role is responsible for driving individual and team performance through coaching, quality management, onboarding, mentoring, workforce planning, operational support, and continuous process improvement. This position serves as a trusted advisor to both team members and business partners, ensuring operational consistency while fostering a culture of accountability, collaboration, and continuous improvement.
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The Software Engineer III is a senior engineer who owns complex features, provides technical leadership, and mentors other engineers – including in the effective and responsible use of AI coding agents as part of the team's standard development practice.
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SUMMARY
The Implementation Specialist I for RealPage Accounting is responsible for reviewing historical data from the customer’s legacy accounting system, populating it into import file templates and uploading files into RealPage Accounting. Data includes general ledger accounts, vendors, accounts payable, beginning balances and 1099 information. An understanding of financial reporting and budgeting will be necessary to successfully complete the required tasks. This role is also responsible for completing site setup, add-on e-mail send out and Retrofit task which is the process of applying the Business Model settings down to the newly acquired site.
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SUMMARY
The Team Leader III provides day-to-day leadership for the team supporting accounting-focused Financial and OneSite Consulting implementations for strategic, expansions and add-on implementations. This role is responsible for coaching consultants, managing workload and delivery priorities, resolving escalations, improving implementation quality, and applying strong accounting and financial knowledge to support successful client outcomes across Financial Accounting and related product...
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SUMMARY
The Implementation Consultant I supports customer implementations for one or more RealPage products by following established processes, coordinating required deliverables, and helping customers move successfully from kickoff through go-live. This role focuses on foundational implementation execution, accurate setup work, backlog hygiene, and responsive customer communication under guidance from more senior teammates.
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The HR Business Partner (HRBP) is a strategic partner and trusted advisor to business leaders, playing a critical role in driving organizational effectiveness and business success. The HRBP develops a deep understanding of business priorities and collaborates closely with leaders to co-create and execute people strategies that directly enable the achievement of business objectives.
The HR Business Partner provides dedicated support to assigned Business Units/Functions, acting as a consultant to the business. In this capacity, the HRBP leverages data, insights, and sound judgment to facilitate strategic, talent‑ and business‑focused discussions, influence decision-making, and help...
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The Trainer is responsible for delivering engaging and effective training experiences to clients utilizing OneSite. This includes facilitating virtual sessions, developing high-quality training materials, and guiding clients through adoption and onboarding processes. The role requires strong communication and presentation skills, and a proactive approach to supporting client success. The Trainer contributes to team initiatives and special projects, helping ensure smooth adoption for all users. This remote position demands adaptability, continuous learning, and a commitment to delivering exceptional customer experiences.
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SUMMARY
The Learning Advisor I leads customer implementations of RealPage’s Learning Management System and provides consultative guidance on learning strategy, content alignment, and product adoption. This role partners with customers to understand operational goals, evaluate readiness, identify adoption risks, and recommend learning approaches that support successful use of RealPage products and services.
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SUMMARY
The Learning Advisor I leads customer implementations of RealPage’s Learning Management System and provides consultative guidance on learning strategy, content alignment, and product adoption. This role partners with customers to understand operational goals, evaluate readiness, identify adoption risks, and recommend learning approaches that support successful use of RealPage products and services.
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The Risk Analyst role is responsible for supporting fraud risk management and financial crime prevention initiatives within a fast-paced and rapidly growing technology environment. The position serves as a critical front-line function in protecting the organization against fraud exposure, identity misrepresentation, suspicious transactions, and potential abuse risks involving both new and existing customers.
Primary accountability includes conducting detailed due diligence reviews, performing KYC/KYB verification, assessing customer risk profiles, and evaluating supporting financial, business, and identification...
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The Implementation Specialist II is responsible for supporting the end-to-end implementation of RealPage Resident Solutions products, including Payments and Insurance. The role involves client setup and onboarding, account configuration, data validation, risk and compliance reviews, documentation management, and coordination with internal stakeholders to ensure successful implementations. Acting as a subject matter expert, the position also handles client escalations, supports process improvements, performs quality reviews, trains team members, and leverages technical skills in SQL and Excel to maintain data accuracy, ensure regulatory compliance, and deliver a high-quality client...
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The Business People Enablement, Capability & Workforce Management Lead is responsible for creating a productive, organized, engaging, and employee-centered workplace experience while leading key business enablement, workforce capability, and workforce management initiatives for Operations. The role supports people administration, office logistics, workstation readiness, culture and engagement programs, budget coordination, procurement, travel support, client or executive visit management, training and capability development, and workforce management functions, including capacity planning and staffing plans. This includes oversight of Trainers and SMEs delivering new hire onboarding, process and technical training, soft skills, cross-skilling, and refresher training, as well as...
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The IT Helpdesk Support Technician II plays a critical role in providing advanced technical support for IT systems, applications, and infrastructure. This position involves diagnosing and resolving complex hardware, software, and network issues, ensuring smooth operations for end users. The ideal candidate will implement IT service management (ITSM) best practices, work with cross-functional teams, and contribute to continuous improvement efforts within the organization
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As the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource allocation, and ensure the seamless alignment of personnel with dynamic business needs, all while championing a culture of operational excellence and customer-centricity.
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The Customer Care Associate I (CCA, I) receives inbound calls from RealPage client’s residents requiring assistance with RealPage Insurance products. The CCA, I will quickly respond to the call, identify the needs of the client’s resident, accurately record all issues in our proprietary CRM and provide a high first-call resolution. The CCA, I provides excellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments, billing issues, website troubleshooting and some claims & coverage inquiries.
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Storage Engineer III with minimum experience of 8 years, he/she will be responsible for the 24/7 support, installation, and maintenance of all storage and components within RealPage global datacenters.
They will assist product support...
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As a Manager - II, you will work closely with key product and engineering stakeholders to implement integrated environments for a wide range of complex products at RealPage
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The Technical Coach II at RealPage, Inc. serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others.
The Technical Coach II acts as a senior subject matter expert for complex RealPage products and...
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The Knowledge Content and Operations Engineer is responsible for developing scalable methods and standards for product knowledge content curation and processes for the benefit of Customer Support agents, customers, and AI agents. This role requires an understanding of knowledge management best practices, experience in technology software, and coaching skills. The ideal candidate will have a good background in RealPage product portfolio (or similar), is detailed oriented, has excellent communication skills, and an operator mindset. This is an important role within the Transformation & Business Management team working collaboratively with various Support teams to ensure the efficient use and understanding of knowledge.
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We are seeking a Senior Data Analyst to play a critical role in strengthening the organization's analytics foundation through business intelligence and data analytics delivery, supported by data discovery and centralization.
This role is accountable for producing high-quality, scalable analytics and dashboards that support decision-making, while also improving clarity and consistency across distributed data systems.
The individual in this role serves as a trusted owner of...
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The Implementation Data Analyst will coordinate implementation projects with RealPage clients who choose to submit their migration data through a file extract rather than through system reports. This position will also be required to develop automated tools that can be used to parse data from multiple reports and merge them together in preparation for data migration. The Implementation Data Analyst will gather the required data from the client’s legacy system, confirm all required data is included and manipulate the data into a usable format for importing. This position has heavy emphasis on Excel/VBA work. This position will assist the data migration team with data or conversion tool issues during...
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The AI Transformation and Adoption Lead is responsible for driving enterprise-wide adoption of AI solutions within the Invoice Processing domain of RealPage Utilities Management. This role bridges strategic AI direction and operational execution by translating leadership priorities into scalable workflows while identifying and amplifying grassroots innovation. The role ensures that AI-enabled processes are effectively deployed, governed, and adopted with measurable impact on efficiency, accuracy, and user experience.
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The AI Automation Solutions & Enablement Lead is responsible for designing, developing, and deploying AI-powered solutions that optimize invoice processing workflows within RealPage Utilities Management. This role focuses on building scalable, production-grade systems leveraging Generative AI, automation, and modern software engineering practices to improve efficiency, accuracy, and user experience.
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The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
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The Operations Assistant Manager for Customer Support at RealPage is responsible for improving agent productivity, quality, and career growth within and outside the T1 support team. This role focuses on coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and customer satisfaction goals while reducing unnecessary escalations.
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Team Leader II is accountable for the end-to-end execution of Document Management operations for RealPage solutions, ensuring accuracy, timeliness, and quality of data transfers, configurations, and implementations while meeting SLAs and customer requirements. This role drives operational control and continuous improvement by managing backlog health, conducting quality assurance, monitoring performance metrics, and collaborating with Product and cross-functional teams to resolve defects and enhance workflows, while directly contributing at least 50% of configuration and implementation tasks. Additionally, the leader manages team performance and administration, providing coaching,...
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The Senior Technical Coach leads technical enablement and performance coaching across both Technical Coaches or frontline Customer Support agents handling complex products (e.g., OneSite, Knock, Accounting). This role expands beyond technical coaching into direct performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve. The role is responsible for bridging technical expertise, coaching excellence, and operational performance, while also driving innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance support delivery. The Senior Technical Coach operates with a hybrid span of responsibility:
• Oversees and...
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Implementation Specialist I
- Responsible for transitioning properties from Project Management to Operations (Support) by coordinating training and customer onboarding for Smart Building solutions, including Smart Access/Device and Smart WiFi.
- Work with property staff during management and ownership changes to onboard new customers to their deployed Smart Building software and systems.
- Support renewals by performing customer health checks and ensuring customer satisfaction prior to contract renewals.
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SUMMARY
The Team Leader II will lead a team responsible for the data analysis, configuration of system settings and product implementation based on the customer’s business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives activations to increase revenue. The team leader creates departmental processes and procedures,...
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The Implementation Consultant III leads complex end-to-end customer implementations and serves as a senior advisor on implementation strategy, operational design, and product best practices. This role manages high-visibility projects, consults with clients on business process alignment, partners across teams to resolve escalations, and applies advanced financial and accounting knowledge to deliver successful adoption, revenue recognition, and long-term customer readiness.
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Team Leader III is accountable for the end-to-end execution of RealPage solution cancellations and reactivations, ensuring accuracy, timeliness, and compliance with SLAs while safeguarding billing and client operations. This role drives operational control and continuous improvement by monitoring performance metrics, analyzing solution and billing impacts, and leading informed decision-making to prevent revenue leakage or client disruption. Additionally, the leader manages team performance and administration, providing coaching, handling escalations, and aligning cross-functionally to ensure consistent productivity, quality, and service outcomes.
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The Product Support Agent I will communicate with customers via phone, chat and/or email inquiries requiring assistance with RealPage software products. Agents quickly respond to the call, chat or email, diagnose the issue, accurately record all issues in the CRM tool and strive to achieve a high First Call Resolution rate or assign the case to Tier 2 agent for further review.
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Team Leader III will lead a team responsible for the delivery of configuration and administration of Managed Services, to Institutional customers and New OneSite Advisory engagements. The Advisory team leader ensures the team stays on schedule, manages the SalesForce case intake and assignments and supervises the configuration process, ensures quality, manages customer issue resolutions, provides employee coaching/problem resolution and drives efficiencies. The team leader creates departmental processes and procedures, trains new team members, manages team assignments and capacity, and provides data and reporting to US leadership. Collaborate with other Delivery teams to...
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RealPage is seeking a seasoned technology leader with 12+ years of experience in software delivery to join our Business Intelligence leadership team. This role will lead a multi-disciplinary engineering organization spanning .NET, Java, and BI/reporting platforms, driving execution, technical excellence, and team development.
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The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
The Network Engineer team, work with a variety of manufacturers including F5, Cisco, Versa, Akamai experience preferred (Other CDN), GCP, AWS, and Palo Alto. Must have a good experience with IP, Cloud...